Emergencies will always be given priority. In an event of a genuine emergency our caring staff will phone through to your doctor who will endeavour to accommodate you.

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It is the policy of this Practice that you will be seen with priority in the event of an emergency. 

Should you wish to speak with your regular doctor over the phone a message will be taken and given to your treating doctor. Your doctor may return your call if they feel the matter requires immediate attention.

Our practice does encourage patient's to make appointments to discuss any clinical or health related matters.

Should you require advice, our practice nurse can be contacted Monday-Friday.

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In the event of an emergency, please call 000.

Dennis Road Medical does not accept emails as a legal form of contact, therefore patients are discouraged from this form of contact.

We welcome patients to phone the practice during practice hours to discuss any queries with our kind and caring staff. 

Our Practice sends text message for upcoming appointments and health reminders. Unfortunately, two way text messages cannot be received by our practice.

Your health safety is important to us. To ensure each and every one of our patients privacy is maintained, our practice is unable to provide details of tests results over the phone.

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In the event of an abnormal result, the practice nurse will contact you directly to make an appointment. Should you not receive a phone call and wish to enquire about your results we welcome you to make an appointment with your regular doctor.

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Generally, most routine results are returned to the doctor within 3-5 days.

To ensure your health care is being monitored and to fulfil ethical and legal responsibilities it is a requirement that patients attend a consultation to see a doctor should a referral or prescription be needed.

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In the event that a script or referral has been lost, please contact our friendly staff for assistance.

Our Practice ​sends routine health reminders to patients via SMS.

How do SMS reminders work?

• An SMS message will be sent the mobile number listed on file 

• You will be asked to verify your details to read the message 

• Once verified, you will be able view the health message 

• You will then be asked to make an appointment either by contacting the practice or online through the health message 

 The SMS reminder system our practice uses meets the RACGP accreditation and privacy standards.

Home visits are at the discretion of doctors. Please contact the practice regarding the possibility of a home visit.

Dennis Road Medcial is supported by Hello Home Doctors for

medical care after hours. 

The service is available from 6.00pm–8.00am Monday to Friday’s, Saturday’s 12.00pm-8.00am, 24 hours on Sunday’s and Public holidays. If you require medical treatment after hours please phone 134 100.

To ensure continuity of care, a full report of after hours visits will be forwarded directly to your regular doctor.

For your convenience, Dennis Road Medical has a large off-street car park park available to all visiting patients.